How To Harness The Power of Customer Success-Driven Growth

For businesses built on a recurring revenue model, customer success is everything. It’s a key factor influencing whether customers renew or churn — and whether revenue grows or shrinks.

Acquisition is no longer enough to drive growth. To build a stable, efficient, and enduring business, organizations need to shift to a customer success-led growth strategy centered on customer retention and loyalty.

Customer success teams are the heroes of the new growth agenda.

Here’s how you can scale with purpose using customer success — including a 4-point customer success-driven growth framework and examples of businesses reaping rewards from prioritizing customer success.

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hbspt.forms.create({
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$form[0][1].value="plus-customer-education-101"; // The second field of every hubspot guide form should be set to the guide id
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jQuery('.amp-customer-education-concepts-trends-applications + style + style').remove();