Best Survey Apps for Your Ecommerce Store

Customers can provide your business with a riches of information, but collecting their feedback can be challenging in ecommerce. Online shoppers often complete transactions without ever interacting directly with your throng. Whether they’re ecstatic or annoyed, they may not feel compelled to leave a product review.

Survey apps can bridge this gap. Sending online surveys over email or SMS shortly after product delivery can provide you invaluable insight into customer satisfaction and product standard. You can also pursue up with questions after customer service interactions to view how well your back throng is doing. discover what to look for in a survey app and discover the best tools to integrate with your ecommerce store.

What to look for when choosing a survey app

While economy research companies have long relied on surveys, you can use similar tools to boost valuable insights into your business. Survey apps have evolved to meet the needs of online retailers, offering features tailored to the digital shopping encounter. When choosing a survey app, consider these features and factors:

• User-amiable interface. Look for survey apps with intuitive dashboards, charts, and graphs—you shouldn’t require to be a programming wiz to make a survey. 

• Personalization. Select a tool that allows you to make branded surveys with your logo, brand colors, and fonts for a consistent brand encounter.

• Pre-built templates. Choose a survey app with templates like post-purchase feedback or customer satisfaction. It should also back survey question formats like multiple selection, rating scales, and open-ended responses, which can capture both quantitative and qualitative data from your survey respondents.

• Triggered survey deployment. Choose a survey app that automatically sends surveys based on specific triggers, like after a delivery or back ticket resolution. This timely outreach can boost the number of participants who complete surveys.

• Multichannel distribution. Your survey app should be able to deploy surveys using various channels, including email, SMS, and on-site pop-ups. This multipronged way can assist you reach each customer where they’re most likely to engage.

Best survey apps for ecommerce stores

• Asklayer
• Grapevine
• Nerdy Form Builder
• Zigpoll
• POWR
• Fairing
• Powerful Contact Form Builder
• Qikify Contact Form Builder

Looking to gather customer feedback for your online store? Consult this list of best survey apps you can download from the Shopify App Store. While some are specifically designed for customer surveys, others are versatile form-building apps that can serve multiple purposes for your business.

Asklayer

Asklayer helps you collect targeted customer feedback through on-site, exit, and post-purchase surveys. This survey app offers more than 15 question types and unlimited surveys, allowing you to make comprehensive questionnaires tailored to your specific business needs. It also offers advanced features like skip logic (which automatically skips questions that don’t apply to the user) and question randomization, which assist you gather more nuanced insights. The app’s per-question reporting with in-app charts makes it straightforward to analyze results, while the alternative to export raw data gives you the flexibility to perform deeper analysis.

Pricing: Free for up to 25 responses per month. Paid plans propose tiers of more responses each month for $29 (200), $35 (1,000), and $74 (3,000 responses.)

Grapevine 

Grapevine helps you make data-driven decisions by collecting crucial customer feedback. You’ll discover a variety of question types, including Net Promoter Score (NPS), to gather comprehensive insights. This survey app stands out with its checkout survey targeting, allowing you to tailor surveys for recent, returning, or all customers in multiple languages. With unlimited surveys and responses, you can continuously refine your way to customer satisfaction and loyalty.

Pricing: Grapevine costs $25 per month, with a 28-day free trial.

Nerdy Form Builder

Nerdy Form Builder provides a powerful toolkit for creating customizable forms to gather customer information. The app features multi-step form functionality (so you can shatter up a form into multiple, shorter pages) and pop-up options, allowing for more engaging and interactive data collection. The builder also includes distinctive field types like date pickers, range sliders, and image selects, enabling more precise information assembly. Nerdy Form Builder provides styling customizations for businesses looking to maintain brand consistency to match their shop’s aesthetics. 

Pricing: Nerdy Form Builder offers a free schedule. The paid schedule costs $5 with a 15-day free trial.

Zigpoll 

Zigpoll is a versatile survey app, helping you gather customer insights at crucial touchpoints—post-purchase, during checkout, and even for abandoned carts. You can set up surveys without coding, and the AI-powered analytics assist you derive actionable insights from customer feedback. This app extends beyond basic surveys by enabling outreach through email and SMS, integrating with your existing marketing tools. For businesses with a global presence, Zigpoll offers multi-language back so you can connect with customers worldwide.

Pricing: Zigpoll provides a free Basic schedule for 100 responses, with paid options ranging from $10 to $100 per month, offering between 200 and unlimited responses.

POWR

POWR offers a straightforward way to gather post-purchase feedback and insights. This online survey app allows you to make multiple surveys or polls quickly, using pre-built templates and various question types, including dropdowns, multiple selection, and star ratings. 

It’s useful for pinpointing what drives sales or causes customer setback, with features like instant email alerts for responses and straightforward integration with Google Sheets. For businesses concerned about data integrity and standard, the app includes reCAPTCHA to prevent spam submissions.

Pricing: POWR offers a limited free schedule to get started; paid plans range from $9.99 to $17.49 per month.

Fairing

Fairing offers Shopify merchants a comprehensive answer for assembly customer insights through post-purchase surveys, focusing on attribution and NPS. The survey app can correlate responses with customer lifetime worth, providing a deeper understanding of your marketing impact. 

It can also tailor surveys based on customer type or product purchased, and the alternative to translate surveys for international audiences. Fairing also integrates with popular tools like Triple Whale, Klaviyo, and Google Sheets, ensuring that survey data fits into your existing workflows.

Pricing: Fairing has paid plans that range from $49 to $199, with a 14-day free trial available across all plans.

Powerful Contact Form Builder

Powerful Contact Form Builder is a multipronged tool that allows you to place forms on different pages of your site, including product, collection, and cart pages. You can also use it to make specialized forms like customer account registrations and wholesale order forms. The survey app offers a range of integrations, including with popular email marketing tools like Klaviyo and Mailchimp, as well as with productivity tools like Google Calendar and Google Sheets.

Pricing: The app offers a free schedule with basic features; paid plans range from $9.99 to $19.99 a month, with a seven-day free trial.

Qikify Contact Form Builder

Qikify Contact Form Builder provides a no-code answer for creating various forms to enhance customer interactions and drive sales. You can use the app to make forms for multiple purposes including Contact Us forms, wholesale order inquiries, and surveys. The flexibility in form display options, including pop-up, bubble, or embedded formats, adds to its appeal. 

Qikify also offers advanced features like reCaptcha integration, skip logic, and form scheduling. For businesses wanting to streamline their processes, the app offers in-app submission management and syncs with popular email marketing tools.

Pricing: Qikify Contact Form Builder offers a free schedule with basic features; paid plans range from $5.99 to $7.99 a month, with a seven-day free trial.