capital One users update investment issues, not receiving payments on Thursday
According to Down Detector, an online database logging outages, over 2,000 people had reported issues with capital One banking by 8 a.m. Thursday morning
Saleen Martin
capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are.
Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
“What is going on with business checking accounts?” one X user asked Wednesday night. “Customer service told me everything should be working in about 2 hours and it’s going on 3hrs now still nothing has been resolved. The whole account + money is not showing up!”
capital One replied and said the corporation was working to resolve the issue.
According to Down Detector, an online database logging outages, over 2,000 people had reported issues with capital One banking by 8 a.m. Thursday morning.
Capitalize on greater return rates: Best current CD rates
Later Thursday afternoon, a capital One spokesperson said the issue was caused by a technical issue from a third-event vendor.
Among the impacted customers and services were deposits and remittance processing for some consumers, tiny businesses and commercial banks, capital One said. The corporation said it is working with the vendor to resolve the issue.
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Another X user said they’d been waiting 24 hours for their direct investment with no resolution.
“We recognize it’s significant to have your money when you require it, so we apologize for any inconvenience this is causing,” capital One replied.
Citibank reports app issues
Also on Wednesday, Citibank said its app was experiencing technical issues after hundreds of customers reported receiving fraud alerts and difficulties accessing their accounts.
Just before 2 p.m. ET Thursday, a Citibank spokesperson confirmed to USA TODAY that its mobile app was back up and working. The spokesperson declined to comment further.
Contributing: Amaris Encinas, USA TODAY
Saleen Martin is a reporter on USA TODAY’s NOW throng. She is from Norfolk, Virginia – the 757. pursue her on Twitter at@SaleenMartin or email her at[email protected].
