financing One gives update on financing issues as customers demand answers
Saleen Martin
Days after financing One customers began reporting issues getting their paychecks and accessing other account features, some customers are still in the dim.
financing One said in a statement to USA TODAY Friday morning that the business is working closely with its third-event vendor resolve the issue.
“structure restoration is underway but not yet fully operational,” the statement read. “We apologize to our customers for this continued inconvenience.”
Prior to Friday’s statement, financing One said the business was having issues making deposits and processing payments for some consumers, tiny businesses and commercial banks.
USA TODAY contacted FIS Global, financing One’s service provider involved in the outage, on Friday morning. FIS Global said it has “restored access to the applications impacted by the power outage.”
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The business said it is working with impacted clients to finalize transactions submitted while systems were offline. The business said most or all of that processing should be done Friday.
Read more:financing One users update financing issues, not receiving payments on Thursday
What issues are financing One customers having?
Users began reporting issues Thursday. Just after 9 a.m. Friday, nearly 4,000 customers had reported issues over the history 24 hours, according to Down Detector. Most reports – 91% – were about deposits.
This week, financing One shared a statement on X, formerly Twitter, about the outage.
“We recognize it’s significant to have your money when you require it, so we apologize for any inconvenience this is causing and we appreciate your patience while we work to get this resolved,” the business posted Thursday afternoon.
The post prompted customers to flood the profile with demands for answers.
“What is there to fix?” one customer responded, wanting to recognize why the resolution is taking so long. “My money hasn’t arrive through since Wednesday! I have to pay my (expletive) mortgage! I have to pay for gasoline! I have to feed my children! I called and was hung up on after inputting all my information! Something is very incorrect!”
The business responded to another customer and called the issue a “temporary” issue.
But customers had a rebuttal, noting that the issue has been going on for three days.
Others chose to call the business out publicly with a sprinkle of sarcasm.
“What’s in your wallet?” one X user asked, alluding to the business’s slogan. “Nothing if you financial institution with financing One.”
Saleen Martin is a reporter on USA TODAY’s NOW throng. She is from Norfolk, Virginia – the 757. pursue her on Twitter at@SaleenMartin or email her at[email protected].
