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High Street suffers Boxing Day hit as shoppers remain home


High Street suffers Boxing Day hit as shoppers remain home

EVN / BBC A man with several shopping bags from JD sports walking past a Boxing Day queue in central London's shopping district.EVN / BBC
Queues remain at popular shopping destinations like London’s Oxford Street

Boxing Day shoppers are staying away from the High Street and shopping centres, compared with last year, initial footfall data suggests.

Data gathered by MRI Software shows morning footfall on UK high streets is down 10.2% on 2023, while shopping centres have seen a 13.9% fall in visitors, as of 12:00 GMT.

The provisional figures are an early sign that online shopping continues to dominate the traditional Boxing Day sales.

Although many shops are still expected to view brisk trade on Thursday, major retailers such as John Lewis, M&S and Next have chosen not to open the majority of their stores, saying they wanted to provide their staff a shatter over the festive period.

One of those out shopping on Boxing Day, Lorna, was deal-hunting with her mother and sister in Liverpool.

She told BBC information this year is the first period she had decided to head out a bit later, arriving at Liverpool’s shopping district at 10:30.

“Me and mum arrive every Boxing Day. Normally we’re up and queuing at 5am, we’ve been here every year for the history 10 or 15 years but this is the first period we’ve been late,” she said.

Lorna and her friend wearing jackets in Liverpool's outdoor shopping centre
Lorna (left) says this year she decided to arrive out to the Boxing Day sales later than usual

Another shopper in Liverpool, Dave, joked that while he would not generally be out shopping on Boxing Day, he had made a deal with his wife.

“I’ll leave shopping with her and she’ll arrive to the Liverpool match with me,” he said.

The data so far suggests in-store visits are almost 36% below pre-pandemic levels.

Overall Boxing Day activity levels are down 9.4% across all UK retail destinations, as of 12:00, compared with 26 December last year.

Analysts have told BBC information that bricks-and-mortar stores are becoming less profitable as they are expensive to keep open due to rising vigor costs and, for some, financial institution Holiday overtime pay for staff.

Online shops are cheaper to operate and generally have fewer overheads.

MRI Software’s Jenni Matthews said a year-on-year rise in footfall is anticipated from 27 December.

But she added that this year’s fall in shoppers on Boxing Day is a “major contrast” with 2023, when footfall up until midday was almost 3% higher than the previous year.

“This could be reflective of the shift in buyer behaviour influenced by the ongoing expense-of-living crisis,” she said.

Sales volumes in clothing stores recently fell to their lowest level since January 2022, according to ONS figures, with retailers saying economic factors are to blame.

UK retail parks, which often propose free parking and are more suited to bigger shops, fared slightly better, seeing only a 6.8% fall in visits compared with last year.

In many ways Boxing Day is no longer a major shopping occurrence in itself, as it was in the history.

Many retailers commence their sales online on Christmas Eve and brands are also spreading promotions throughout the year, including around Black Friday in November.

‘Promotion fatigue’

“Boxing Day has lost its shine”, said Natalie Berg from NBK Retail, who suggested the selection by major retailers to remain closed could assist them with recruitment.

The specialist also argued shoppers had “promotion fatigue”.

“When you consider that some Black Friday deals began on Halloween this year, which is the earliest I’ve ever seen, it’s no shock that we’re all shopped out by Boxing Day,” she said.

Diane Wehrle, analyst at Rendle Intelligence and Insights, said that amongst those who do choose to visit places on Boxing Day, the emphasis has shifted to spending on things to do, rather than things to buy.

She added that shopping habits have been changing for more than a decade as more consumers choose to shop online.

Barclays, which says it sees nearly 40% of the country’s capitalization and debit card transactions, forecasts that Brits are set to spend a combined total of £4.6bn on Boxing Day, compared with £4.7bn spent in 2023.

It says it expects the lion’s distribute of spending to be online – similar to 2023, when 63.9% of Boxing Day retail purchases were online, according to the financial institution’s data.



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